1. Information We Collect

We collect information you voluntarily provide to us, as well as information automatically when you visit our website.

Information you provide directly:

  • Name, email address, phone number, and mailing address

  • Property address (for estimates and services)

  • Project details (type of construction, remodeling, or repair work needed)

  • Payment information (processed securely through third-party payment processors)

  • Messages you send us via contact forms, email, text, or phone calls

Information collected automatically:

  • IP address, browser type, operating system, and device information

  • Pages you visit on our website, time spent, and links clicked

  • Referring website (how you found us)

  • Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use your information for the following purposes:

  • To provide you with estimates, quotes, and construction services

  • To communicate with you about your project (calls, texts, emails, photo updates)

  • To schedule site visits, inspections, and permit appointments

  • To process payments and send invoices

  • To improve our website, services, and customer experience

  • To respond to your questions, complaints, or warranty requests

  • To send promotional offers, newsletters, or project ideas (you may opt out anytime)

  • To comply with legal obligations (tax, permits, city records)

3. How We Share Your Information

We do not sell your personal information. We share your information only in the following circumstances:

With service providers:
We share information with subcontractors, suppliers, and permit agencies as needed to complete your project (e.g., plumbers, electricians, material suppliers, city building departments).

For legal reasons:
We may disclose your information if required by law, subpoena, court order, or government regulation (e.g., building permits, tax reporting, or safety inspections).

Business transfers:
If HouseTurnUp is acquired, merged, or sold, your information may be transferred to the new owner.

With your consent:
We will ask for your permission before sharing your information for any other purpose.

4. Text Messaging and Phone Calls

When you provide your phone number, you agree that HouseTurnUp may contact you via:

  • Voice calls (including automated calls) regarding estimates, project updates, or scheduling

  • Text messages (SMS/MMS) regarding appointment reminders, project status, or payment confirmations

You may opt out of text messages at any time by replying “STOP” to any message. After opting out, you will receive a confirmation text and no further messages. Standard message and data rates may apply.

We do not share your phone number with third parties for marketing purposes.

5. Photo and Video Consent

During your project, we may take photos or videos of:

  • The job site (before, during, and after construction)

  • Completed work (finished bathrooms, kitchens, decks, ADUs, etc.)

We use these images for:

  • Weekly progress updates sent to you

  • Our portfolio, website, social media, and marketing materials

We will always ask for your written consent before using any image that shows you, your family, or personally identifiable property (house numbers, license plates, etc.). You may decline at any time.

6. Cookies and Tracking Technologies

Our website uses cookies to:

  • Remember your preferences (language, location)

  • Analyze website traffic (Google Analytics)

  • Improve site performance and load times

You can disable cookies in your browser settings. However, some parts of our website may not function properly.

Third-party cookies:
We may use Google Analytics, Facebook Pixel, or similar tools to understand how visitors use our site. These services have their own privacy policies.

7. Data Security

We take reasonable measures to protect your information:

  • Secure socket layer (SSL) encryption on our website

  • Access controls (only employees with a need-to-know see your data)

  • Regular software updates and malware scanning

However, no method of transmission over the internet is 100% secure. You share information at your own risk.

8. Data Retention

We retain your personal information as long as:

  • Your project is active or under warranty (up to 5 years)

  • Required for legal or tax purposes (e.g., permits, invoices – up to 7 years)

  • You have not requested deletion (see Section 9)

After retention periods expire, we securely delete or anonymize your information.

9. Your Rights (California Residents – CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

  • Right to know – You may request what personal information we have collected about you in the past 12 months.

  • Right to delete – You may request that we delete your personal information (exceptions apply: permits, tax records, warranty obligations).

  • Right to opt out – We do not sell your data, so there is nothing to opt out of.

  • Right to non-discrimination – We will not charge you differently for exercising your rights.

To exercise your rights: Contact us at [email protected] or call (310) 555-8723. We will respond within 45 days.

10. Children’s Privacy

Our website and services are not intended for children under 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with information, please contact us, and we will delete it.

11. Third-Party Links

Our website may contain links to other websites (material suppliers, city permit portals, etc.). We are not responsible for the privacy practices or content of those third-party sites. Please read their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. For significant changes, we will notify you by email or a notice on our website.

We encourage you to review this Privacy Policy periodically.